FAQ

Questions, answered

Everything people usually ask before getting a website. Don't see yours? Just ask.

Pricing and payment

Is the preview really free?

Yes. I build a preview of your homepage at no cost and with no obligation. If you don't like it, just say so and that's the end of it.

Are there any monthly fees?

For a standard website, no. It's hosted for free on a Cloudflare account in your name, and the only ongoing cost is your domain, about $12 a year. Sites with AI or heavier features can have small ongoing costs for AI usage or a server. Those are billed to your own accounts, and I'll tell you exactly what to expect before we start.

Why are some prices estimates?

A basic website is predictable, so it has a set starting price. Booking systems, client portals, and AI assistants vary a lot depending on what you need. I'd rather give you an honest written quote after a short conversation than a number that changes later.

How do I pay?

A 50% deposit to start, and the remaining 50% before your site goes live. You'll get a clear invoice for each.

Is sales tax included?

No. Prices are listed before Washington sales tax, which is required on website development services. Your invoice shows it as a separate line.

Process and timeline

How long does it take?

The preview takes 1 to 2 business days. After you approve it and send your photos and info, most sites go live within 7 days.

Do we meet in person?

If you're in the Lacey, Olympia, or greater South Sound area, I'm happy to come by your business. Anywhere else in Washington, we meet over a quick Zoom call.

What do you need from me?

Your logo if you have one, a few photos of your work, team, or storefront, your services and hours, and anything customers always ask about. I write the copy and handle everything else.

What if I need changes after launch?

Small fixes in the first 30 days are free. After that, call or email me and I'll quote the change up front. Most small updates are quick and inexpensive. The optional Care plan covers ongoing changes if you expect a lot of them.

Ownership and hosting

Who owns my website?

You do. Your domain, your hosting account, and your code are all in your name from day one. If we ever stop working together, nothing changes. Your site stays online.

Do I need to already have a domain name?

No. If you don't have one, I'll help you register one in your name, so you always own it. If you already have one, we'll point it to your new site.

Where is my site hosted?

On Cloudflare's global network, on a free account in your name. It's fast everywhere, includes free SSL, and there's no hosting bill.

AI assistants

Is an AI assistant safe for my business?

It's built to answer only from the information you approve, to say “I don't know” rather than guess, and to steer people to you for anything sensitive. Your API key stays on the server and never reaches the browser, and every assistant is tested against prompt injection before launch.

What does an AI assistant cost to run?

Usage is billed by Anthropic or OpenAI directly to your own account, with no markup from me. For a typical small business, that's usually a few dollars a month.

Do you use AI to build sites?

I use modern tools, AI included, to work faster, which is how I can offer these prices and turnaround times. Every site is reviewed, customized, secured, and tested by me before it goes live.

Email

Can I get email at my own domain?

Yes. Every site includes free email forwarding, so mail to [email protected] lands in the inbox you already use. I can also set you up to reply and send as that address from Gmail, still at no monthly cost.

Do you set up separate staff mailboxes?

No. If you need separate inboxes for each employee, Google Workspace or Microsoft 365 is the right tool, and I'll point you in the right direction.

Still have a question?

Leave your number and ask me directly. I'll call you back, and the preview is free either way.